Warranty & Care

This information covers interior & exterior door warranties

Exterior doors require appropriate protection from the elements in order to be covered by our warranty.
These guidlines will insure your doors lasting service and beauty and maintains it warrantee coverage.

  All stile and rail door products manufactured by Salt Lake Mill meet or exceed generally accepted industry standards. Salt Lake Mill warrants that at the time of shipment, each door is fabricated with good material and workmanship and is free of defects which would cause the door to be unfit for the ordinary recommended use. Specific warranty periods for doors, door components, and exclusions are as follows:


For doors used in an exterior application or interior fire door application, manufactured by Salt Lake Mill, will be warranted for one year from the date of shipment from the factory. This warranty applies only to doors that have been properly handled, finished, and for exterior doors installed with a proper overhang in accordance with the Salt Lake Mill Handling, Finishing, and Installation Guidelines.


For doors used in an interior application, manufactured by Salt Lake Mill, will be warranted for ten years from the date of shipment. Interior application is defined as having a controlled interior climatic conditions on both sides of the door. The ten year warranty does not apply to fire rated doors or doors used in commercial, hospitality, or multi-family applications, in which case the one year warranty will apply. The ten year warranty only applies to the original purchaser, and is non-transferable.


For doors that are manufactured by suppliers of Salt Lake Mill will be subject to the warranties of these suppliers.  To obtain this warranty information please contact Salt Lake Mill for assistance.  PLEASE NOTE: Any kerfs or v-grooves added to flush slabs voids the manufacturer’s warranty and will sold “AS IS” without any warranty either expressed or implied.


Salt Lake Mill warrants that any of our Insulated glass units will not develop a visual obstruction between the two panes of glass caused by the failure of the seal. Salt Lake Mill liability to a seal failure will be to send out a replacement glass unit.


The following is not considered a defect in your Salt Lake Mill, and are not covered by this written warranty:

  1. Doors larger than 3/6 x 8/0 x 2-1/4 are not covered under this warranty.
  2. For doors 3/0 x 7/0 or smaller, warp not exceeding 1/4” in the plane of the door. For doors larger than 3/0 x 7/0 warranty against warp does not apply. Warranty will apply for doors up to 3/6 x 8/0, warp not exceeding 3/8” in the plane of the door if properly installed with a three-point locking mechanism. Action on any claim or warp may be deferred for a period of up to 1 year, in order to permit conditioning and equalizing to humidity and temperature conditions.
  3. Failure to properly seal all six edges of the door. The door must be properly finished immediately after fitting and hanging.
  4. Damage from improper storage or handling of doors.
  5. Defects caused by (1) warp or bow of the frame or jamb in which the door is hung or (2) improper installation such that the door does not swing freely.
  6. Damage due to trimming more than one-inch (1″) total of the Product.
  7. Damage caused by attempts other than Salt Lake Mill to repair the Product.
  8. Natural color or texture variations in the wood.
  9. Variations or unsatisfactory results in gloss level, texture or appearance of paint or other finishing material is not covered.
  10. Panel shrinkage of ⅛″ or less. (note: panels are designed to “float”. Temperature changes may cause the wood panels to shrink, leaving an unstained line along the panel edge.)
  11. Slight expansion due to differing environmental conditions.
  12. Surface checking of hardwoods is considered a natural characteristic and is not covered by this warranty.
  13. Damage from extreme surface temperatures due to use of dark finishes on doors exposed to sunlight
  14. Damage caused from extreme heat buildup where the storm door is being used.
  15. Expansion of bottom rail due to climate conditions is not considered a defect.
  16. Failure to perform routine homeowner's maintenance, including maintaining the finish.
  17. Panel shrinkage is not considered a defect.
  18. Failure to have adequate overhang, see overhang requirements here.
  19. Damage caused by others or by any cause beyond the control of Salt Lake Mill, including but not limited to, house settling, damage caused by normal wear and tear, weathering (including corrosion of components); customer misuse, abuse, neglect or alteration; or, fire, flood, earthquake, storm, tornado or other acts of nature.
  20. Plank Doors are not warrantied against warp in any size.


In the event of a defect or failure to conform with this warranty, upon written notice to Salt Lake Mill, the company, at its option, will (1) repair the door without charge, or (2) provide a replacement door without charge in the same stage of fitting and finish as was originally purchased from Salt Lake Mill. Salt Lake Mill will not be liable for any door repaired or replaced without their prior written consent. Salt Lake Mill shall not be liable for consequential, indirect, or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions of limitation may not apply to you. All implied warranties are limited to (one year from the date of shipment from the factory of Salt Lake Mill for exterior and fire doors, five years on Rogue Premium doors and insulated glass units, and ten years on interior doors). This warranty gives you specific legal rights, and you may have other rights which vary from state to state.